1. General

Perty is a marketplace that connects customers with local third-party partners. We offer Gift-products from local partners. Orders are fulfilled by these partners.

2. Cancellations

Orders may not always be cancellable after they are confirmed. Cancellation requests are reviewed on a case-by-case basis, depending on the status of the order.

3. Refunds

Refunds may be issued in the following situations:

• The order cannot be fulfilled
• There are service-related issues
• The partner is unable to deliver the product or service

4. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Completed services or used vouchers, fresh producs (among others like flowers, sweets, pastry, hygeniene products)
• Personalized or custom-made items (where applicable)
• Used and consumed products

5. Resolution

Depending on the situation, we may offer a replacement, store credit (voucher), or an alternative solution instead of a refund.

6. Contact

If you experience any issues with your order, please contact us at:

hello@perty.shop